I am an assistant professor in the School of Informatics, Computing, and Engineering, a faculty fellow of the Rob Kling Center for Social Informatics, and an affiliate faculty in Cognitive Science at Indiana University Bloomington. At IUB, I count myself lucky to be one of the troublemakers in the Human Computer Interaction Design (HCI/d) group and a founding member of the Center for Critical and Humanistic Computing. I am also an affiliated faculty member in the Institute of Software Research at the University of California, Irvine. Before, I did a postdoc at University College Dublin, and my PhD at the University of California, Irvine.
I direct the Authentic User Experience Lab (AUX Lab) where we integrate empirical and humanistic methods in HCI to study and design with subcultures. By amplifying and predicting societal concerns and innovations, my research on subcultures envisions designs for members of marginalized and mainstream cultures. With my collaborators, I’ve studied a wide range of “users”, including corporate nomadic workers, knowledge management practitioners, hardcore video gamers, hunters, minimalists, and Irish traditional musicians.
My academic interests lie in human–computer interaction (HCI), computer–supported cooperative work (CSCW), the humanities, ubiquitous computing, organizational/management science, and science & technology studies (STS).
Rosemary Steup, Arvind Santhanam, Marisa Logan, Lynn Dombrowski, and Norman Makoto Su. (2018). Growing Tiny Publics: Small Farmers’ Social Movement Strategies. Proceedings of the ACM: Human Computer Interaction (PACM HCI). Presented at the ACM Conference on Computer-Supported Cooperative Work and Social Computing, Jersey City, NJ.
Majdah Alshehri and Norman Makoto Su. (2018). The Beauty of Ugliness: Preserving while Communicating Online with Shared Graphic Photos. Computer Supported Cooperative Work (CSCW), 27(3-6), 355-388. Berlin: Springer. Presented at the European Conference on Computer-Supported Cooperative Work (ECSCW’18), Nancy, France.
EunJeong Cheon and Norman Makoto Su. (2018). Futuristic Autobiographies: Weaving Participant Narratives to Elicit Values around Robots. Proceedings of the ACM Conference on Human-Robot Interaction (HRI’18), Chicago, Illinois, 388-397. New York: ACM.
Supun Nakandala, Giovanni Luca Ciampaglia, Norman Makoto Su, and Yong-Yeol Ahn. (2017). Gendered Conversation in a Social Game-Streaming Platform. Proceedings of the AAAI Conference on Web and Social Media (ICWSM’17), Montreal, Canada, 162-171. Press: Study Shows Twitch Chat Is Very Different When Women Are Streaming
Norman Makoto Su and Erik Stolterman. (2016). A Design Approach for Authenticity and Technology. Proceedings of the ACM Conference on Designing Interactive Systems (DIS’16), Brisbane, Australia, 643-655. New York: ACM.
Norman Makoto Su and Bryan Duggan. (2014). TuneTracker: Tensions in the Surveillance of Traditional Music. Proceedings of the ACM Conference on Designing Interactive Systems (DIS’14), Vancouver, BC, Canada, 845-854. New York: ACM. (Honorable Mention)
Norman Makoto Su. (2010). Street Fighter IV: Braggadocio Off and On-Line. Proceedings of the ACM Conference on Computer Supported Cooperative Work (CSCW’10), Savannah, Georgia, USA, 361-370. New York: ACM. (Best Paper Nominee)